My insurance company called them to change a flat tire I had. It was the WORST EXPERIENCE EVER!!! He didn't put the tire on right and it almost flew off when I got on the highway! I had my 10 month old baby with me! I called they sent the same guy back out to fix it he did not apologize. I called my insurance company and told them what happen. Don't waste your time using this company no matter how cheap they are.
The guy that came out arrived before the ETA and unlocked my door super fast. He called to let me know that he was almost there, and was very nice. I would recommend this service!
My aunt is currently stuck at my house because she locker her keys in the car. We were given a timeline of 40 minutes. After patiently waiting we called Jack Rabbit to inquire where our technician was. We were informed that he had attempted to contact us via phone and knocked on the door, which was a completely lie. We have been sitting here waiting in the kitchen. No one has pulled up not called. When we asked if they could dispatch a new tech or make the original tech "come back" we were told we should just call the insurance company and have them send someone else because he won't "come back". A blatant lie and horrific customer experience.
Was just told that the driver couldn't get from Beaumont to Silsbee because of the broken bridge that has been fixed for weeks. He then cancelled my service. HORRIBLE COMPANY.
Well, my husbands truck died in the driveway this morning. Keys were in the ignition, in the on position because it was running, and the doors were locked (so no one would steal our vehicle). Battery must have completely died because we couldn't open it with the door code. Called insurance company and they let me know via text they were sending this company and they were scheduled to arrive by 10:53. At 10:51 I get a phone call with a message that they should arrive in 5 minutes. At 11:26 I called my insurance company back to see where they were at. They contacted Jack Rabbit to see why they weren't here yet and they said because we had a snow storm today. Really??? We got a little snow and the roads are clear and many people have managed to make it in to work in Lake Charles from Moss Bluff and home from Lake Charles to Moss Bluff. Seems to me someone just didn't want to get out this morning. They could have had the decency to call and let me know they weren't coming.
Jack Rabbit Usa Llc is a US Point Of Interest based in Lake Charles, Louisiana. Jack Rabbit Usa Llc is located at 630 W Prien Lake Rd # B116, Lake Charles, LA 70601, USA.
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