When I went in my appointment salesman was out due to being sick however, Tim Savage stepped up and helped me out (he was beyond helpful and very courteous). Roughly an hour and a half later I was waiting on my new ride!
Myles was my salesman. He was so wonderful. He was so calm and quite, not pushy likely m I st salesman but very intuitive to my needs. I have never had such a pleasant and quick vehicle buying trip. Myles was very knowledgeable and just so pleasant to work with. When it went to Frank the man that did the money deal, he was as pleasant and easy to work with. I h ad such a great experience at VW of Lake Charles. Thank you very much guys. I recommend anyone looking to purchase a vehicle to try VW of Lake Charles. They are wonderful. The deal was great and I even got a free tee shirt.
I saw a vehicle online and fell in love with it. So I decided to complete an online application for credit. Within 30 minutes I received a reply. I scheduled an appointment for the next day to test drive and see my options of purchase.
My wife and I purchased a pre-owned SUV at the beginning of October from this dealership. The inital sale went fine, and the dealership agreed to fix some issues at a later date. But that is when our problems with our sales person Regan began. For weeks my wife remained in text communication with Regan who continued to be flakey with her "I will text you this afternoon to set up an appointment" or "I will call you tomorrow". This went on for weeks until my wife finally had me step in. I placed a call to Kevin the sales manager this weekend who got the ball rolling to resolve our issues. Regan then contacted my wife to set something up. They agreed on a time and date, and when my wife showed up, everyone in the dealership was in a meeting and there was no one there to help my wife. After she waited thirty minutes, she had to leave for work. I placed a call again to Kevin who once again helped to get our work done. Thanks to Kevin the work is now complete. I thank Kevin for stepping up and taking control after a sales person of his put a bad taste in our mouths for the whole dealership due to her horrible customer service. My advice to anyone wanting to shop here, is if you do and if she is still employed, avoid working with Regan. I feel like the whole entire experience would have been better, had we not had her as a representative of the business. I just know we will not be making another purchase from this dealership.
I had a great experience with VW Of Lake Charles. I recommend seeing Hughey. Funny, also knowledgeable with any questions we asked.
The BEST dealership experience I have ever had! I highly recommend VW of LC!
Excellent experience. I've never had a smoother experience purchasing a vehicle. Even being an out of state buyer, Toby and Kevin took care of everything pretty much by phone. I stopped by on my way to work in Louisiana and looked at the vehicle, made an amazing deal and stopped back by on my way hone and picked it up. I spent less than an hour total at the dealership. Great job guys! You are both truly an extremely valuable asset to Volkswagen of Lake Charles. Oh, by the way, my wife LOVES her new car. Thanks again Toby and Kevin. Very much appreciated, Ronnie and Lori Owens.
Volkswagen Of Lake Charles is a US Car Dealer based in Lake Charles, Louisiana. Volkswagen Of Lake Charles is located at 3850 Gerstner Memorial Blvd, Lake Charles, LA 70607, USA.
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