WORST MANAGER. FULL OF LIES. COMPLETELY RIP YOU OFF. Went to trade in old phone, & upgrade. The next day we found out they ripped us off over 300$ when we said we wanted at least store credit for their scam the manager said she "shipped it out" overnight knowing that was a lie we ask for her to give us the tracking number & now she "can't release that information" excuse me? It was MY trade in I'm entitled to see when my trade in has been shipped & be able to track it. Called customer service & the woman said they didn't send out anything & she kindly spoke to manager about the situation telling her to give us the store credit & she said she did have the phone in the store & lied because she thought we wanted the phone back. We go & tell her again to give us the credit & she now goes back to saying she doesn't have the phone anymore & they can't give store credit when it clearly stated in the agreement form they can make adjustments. While explaining to the manager the situation she literally left me talking to attend to another customer that was after me when there was over 3 available sales reps that could attend to her. Never ever go to this store they're so quit to sell you an item & rip you off then the following day completely ignore you & spit lies to your face absolutely worst manager I have ever met. Worst Verizon store I've ever been to.
I recently new to Lake Charles from Denver. I had just bought a new iPad Pro I went there to have them help me transfer my stuff off of my Apple phone to my iPad Pro they were not helpful and very rude I would not recommend them to me
Ms. Meredith and Ms. Ashely are absolutely amazing I can honestly say I haven’t met anyone so dedicated to meeting others needs. We had a personal account and Ms. Meredith ensured us we needed to switch to business to get discounts so she hooked us up with Ms. Ashley and she was able to switch our account and all of our devices in just a short bit. Ms. Ashely goes out of way to ensure the customers are well taken care of. If I have any questions Ms. Meredith is quick to answer. While going to the store in Lake Charles she meets you with a smile on her face and a cheerful heart! These two ladies have showed us what customer service should look like! Thank y’all, we are very grateful!!
Terrible staff. I have dealt with multiple folks here and they always have some excuse as to why they can't help you.
Great service. And the people who work there are very helpful and kind
Verizon is a US Store based in Lake Charles, Louisiana. Verizon is located at 600 W Prien Lake Rd, Lake Charles, LA 70601, USA.
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