NOTE: If you are going to wash clothes then bring quarters. This hotel along with the 3 neighboring hotels do not have quarters.
Room was nice and spacious. Housekeeper should be more aware of cleaning around nightstand and tv. Breakfast was wonderful and the attendant in the breakfast area was on top of her game. She deserves 10 stars.
I booked this hotel for three nights. We have two infants. One is here at the hotel and one is down the road in the nicu. We have requested towels because after 4 hours of sleep my husband had to drive to work 3 hours away and back. I have been back and forth to the nicu to take care of my baby after a c-section and have another baby in the room. I have to nurse them each every three hours. We needed towels so we could take showers to go to work, go into the nicu to feed and hold our child, and provide the other baby with a clean environment but when my husband went to the desk to ask for towels, he was told they don't have any and handed two washcloths! I called the national customer service line and was told there is nothing they can do. We are without the ability to bathe and paying over $100 per night! I was told they would submit a claim but there is nothing they can do. Post-op, premature infants, and our situation were ignored because a house keeper did not show up for work. However, I saw multiple housekeepers in the lobby today. I was called midday and asked if the "needle or insulin looking needle in the fridge in the breakfast area" was mine because it had this run number on it. It was not mine and why would they have a "syringe" in the fridge where people, including children, eat continental breakfast? Not to mention, when I came in last night, I was skipped in line, the lady working was rude to me and said she had to take her other customer (the person behind me) first before she could help me. After she was finished with him, she apologized for being rude but explained that there are pilots that use this hotel and they have priority because they pay (she gave me an exact number) thousand per month and need to be taken care of. I ask a customer too and paid $400 so why am I not taken care of in the order I am standing in line? I am VERY disappointed in this hotel and their customer service. They are supposed to be the number 3 hotel in the city per trip advisor. No towels for guests paying over $100 per night is unacceptable.
Nice hotel. Good free breakfast. Friendly staff
Very descent place near casino that also allows pets. Gym is too basic. Breakfast had eggs and bacon. Hot tub near gym looked out of safe maintenance. Just saying
Very Clean hotel. Friendly staff. Pet friendly, $35 fee. Great breakfast selection. Breakfast was included. Military discount.
The next day I met with Rachel from housekeeping along with the supervisor to get some services in my room and they were nice, friendly, and overly helpful. I was very satisfied with these two women
Wingate By Wyndham Lake Charles Casino Area is a US Lodging based in Lake Charles, Louisiana. Wingate By Wyndham Lake Charles Casino Area is located at 1731 W Prien Lake Rd, Lake Charles, LA 70605, USA.
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