Had a great experience during a weekend stay there. Friendly staff, Room was clean, and the breakfast was delicious. Any request I had, the staff was very quick to respond and give us the best service. Overall a great experience for a good price and will definitely come back when in the Lake Charles area.
I made a reservation for a downstairs room with a king bed. I got there an was placed in a downstairs room with 2 double beds. I moved all of my luggage into the room before noticing it was the wrong room type. The desk clerk never told me it was a different room type nor was l offered a refund for the price difference between the two room types. After I was moved to a room upstairs on the 3rd floor and moved my luggage as well, I received a phone call from the front desk saying that I was put there by mistake and that room was reserved for another guest. I went down to the front desk yet again (while my takeout that picked up after being on the interstate for 6 hrs got cold) and the front desk clerk called the hotel manager who basically told me that l needed to move rooms a 3rd time. The room type that I was in was the room type that l reserved and had already paid for. They wanted me to leave it to accommodate another guest who had reserved the same room type but had not arrived yet. I refused and stayed where l was, but l will never frequent this location ever again.
My stay here was exceptional. It was my first time coming to Lake Charles and the staff at the hotel were really friendly, smiled, welcomed me and made me comfortable. The rooms were well-lit and clean. I could tell that the rooms were recently renovated as well. There was also freshly prepared breakfast the morning after, which was great. I would definitely return the next time I'm in Lake Charles.
One of the best hotels around the city! Customer service was just great and they were very helpful. The food was really good too. I recommend this hotel for everyone who comes by Lake Charles!
I had a wonderful stay at this hotel. Wi-fi was fast and reliable. The hotel was clean and well maintained. All the staff were kind and helpful. Check-in and check out process was fast and efficient. Great location with several fast food options and restaurants nearby. The hotel was clean and well maintained. I had no issues staying here and will look forward to staying at this hotel in the future.
Quality Inn Suites is a US Lodging based in Lake Charles, Louisiana. Quality Inn Suites is located at 3211 Venture Park Dr, Lake Charles, LA 70615, USA.
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