By far some of the best customer experience in the service industry. Will not go to the other AT&T stores.
Screen protector literally cracked and fell off. I don't mean came off...it fell off. Like a tried up leaf off of a tree. I was never told I had to register the screen protector to warranty it within 30 days. The protector was put on at the store by an employee. As I said, I was never told anything about registering. Lesson learned yet again. Once you're done and out of the store it's like they don't care or are. It even willing to try to help.
They have a system that works. The Manager Brian is also amazing!
My son needed help with his new phone and they had us in and out in 5 minutes! That is what I call awesome service!!
A big shout out to "COURTNEY " she offers some of the best customer service. Will not go to the other AT&T stores. Just let me say the knowledge and professional experience was top notch. The wait may be longer than you want but it's worth the wait. You can request certain sales associates! You can even go on line and schedule a appt!!!
Just remember it's a holiday time have patience because when it's your turn to be serviced by the customer representative, you want all your questions answered and you want to have the best customer experience you can have with the friendly knowledgeable staff !
Best AT&T store in Lake Charles. Everyone is courteous, but there is often a wait due to its popularity. It’s in a convenient location, but getting out into traffic can be a little frustrating. The store is always stocked and the employees are not afraid to spend time with you to solve your issue. Plus, there is a big TV with cartoons (unless it’s on football) for the kids.
With the help I received from Courtney and her manager Brian between cell phones, adding DirecTV services, they made the experience hassle free !
At T is a US Electronics Store based in Lake Charles, Louisiana. At T is located at 2801 Derek Dr, Lake Charles, LA 70607, USA.
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