Terrible online service and returns system. I ordered furniture which came shipped damaged. Returns schlocky system. They don't have a grasp on good customer service.
Just called looking for a product. After attempting 12 different times and 4 different departments not picking up, including the store manager, I'm moving on.
Their employees sometimes TRY to be attentive, but there seems to be a serious lack of training of their staff.
Not to happy this particular store. First I go in today, Thanksgiving evening for Christmas gifts, and the sales clerk tells me that I have 30 days to do returns or exchanges. Well, Christmas Day is more than 30 days away, so how am I to know if anything fits. Needless to say I put stuff back that I wasn't sure about and bought the rest only to get home and find out that one of my items I was double charged for. And it's probably my for not checking behind the cashier but this is a warning to other customers, just make sure you guys check behind these people working here. I realize now why I quit shopping at Sears 3 years ago and I use to be in there shopping at least twice a month.
Horrible service. 800#'s inform you to call store to resolve issues. Attempted to call store numerous times. Either no answer at all or if I did get someone to pick up I was hung up on shortly after that. Going to return all items and not go back.
Sears is a US Department Store based in Lake Charles, Louisiana. Sears is located at 640 W Prien Lake RD, Lake Charles, LA 70601, USA.
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