Store is usually clean and the coupon offers are great!
I'm very upset. I'm still in the store waiting to talk to a MOD. I'm trying to buy luggage and ask for pricing on an item because the tag was missing. I could hear the salesman and saleswomen 4 grouped together talking about their weekend plans. The salesman I asked price from began to approach me and started talking tell me his findings and one of the salesgirls spoke louder to him about continuing the non work related conversation, he turned from me to go back to answer her then when they finished talking came back to tell me it didn't have a price. Duhhhhh! Then he tells me "it's probably defective. It probably has a bad wheel." Then he tells me he can't sell it to me cause it didn't have a price. Realllly!!??!! After I had to hear giggling saleswomen talking bout dates and weekend plans I can't even buy it!!! I hate JC PENNY'S! Not a little. I 100% dislike you. I'm still waiting on a MOD. It's been 15 minutes now add the 35 minutes I spent looking at luggage.... I'M DONE! You will never get my businesses! Ever! Too bad I can't give you a negative number of stars.
I've worked and shopped here. I love this place. Well organized, great quality and prices.
Really miss the back entry closed! Very inconvenient.
Customer service is lacklustre. They don't go out of there way to accommodate the customer. I had an online purchase to pick up. I didn't have my cellphone to pull up the email. But I did have my JCPennys credit card and my drivers license. After a series of questions about the email the store clerk asked for my name. Amazing how quickly she was able to find my order. After her interrogation of me all she needed was my name....I attempted to give her that from the start. By the way she never checked my identification.
Jcpenney is a US Department Store based in Lake Charles, Louisiana. Jcpenney is located at 312 W Prien Lake Rd, Lake Charles, LA 70601, USA.
Please contact with Jcpenney using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jcpenney opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Lake Charles