Very helpful staff! Found exactly what I needed.
I went to Cotton's looking for work boots, and couldn't get anyone to help me for any longer than 2 minutes. They kept disappearing. The prices are sky high too. Their pricing is almost $100 dollars more on each pair of boots (no matter the brand) compared to Academy.
While visiting family for the Thanksgiving holiday, we stopped in Cotten’s, prepared to shop for multiple items for up to four people. Unfortunately, we were ignored— no greeting whatsoever, no asking if we needed help finding something— not a word. However, everyone who came in after us was greeted, and asked if they needed assistance. I found some merchandise I was interested in purchasing, but no matter how long we were in the store, no one said a word to my husband or me... and I couldn’t bring myself to give them my business. Finally, as I walked toward the door, someone said, “Have a nice day.” I ignored her, and went down the street to the competition, and spent my money there, where I was greeted, and received proper assistance. Prior to this shopping experience, the last time I shopped at a western/boot store, I spent over $2,000. Had we been treated with some customer service, this could have very well been the case today too.
Do Not have boots repaired at this store! I took my favorite boots in last spring to be repaired/resoled. They charged over $150.00, but I was okay with that because I expected the work done would justify the price. After the boots were repaired I packed them away with my other fall clothing and began wearing them again in September. I've worn them only a few times over the last 4 months, but last week I noticed that the soles of both boots are coming apart! I returned to the store with the boots to express my concerns about this situation and was told that they would do nothing to correct the issue. They are saying that the only repair they ever did to my boots was to apply a new plastic outer sole to the bottom of the boots. I would never have agreed to pay such a high price if I had known that would be the extent of the work done. The only "help" they offered was to advise me to buy glue and reattach the soles myself. Learn from my mistake and do not trust this establishment to do quality shoe repairs!!!
My husband dropped off a pair of my boots here to have the sole replaced. It was done quickly and at quite a competitive price. I was so pleased with the quality of their work! I don't think I'll be taking my boots anywhere else from now on! I also just recently found out that they carry my husband's favorite brand of jeans! I look forward to not having to spend so much on shipping and handling and getting them directly from here!!
Cotten S Boots Clothes is a US Clothing Store based in Lake Charles, Louisiana. Cotten S Boots Clothes is located at 2601 Ryan St, Lake Charles, LA 70601, USA.
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